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Our Newsletter


Returns Policy

  • Items can be returned up to 28 calendar days from the date of delivery for a full refund or exchange.
  • We regret we are unable to accept returns of personalised items, part used returns of food products or damaged products (unless delivered damaged).
  • You are responsible for the cost of returning the item back to us unopened, in its original packaging with all labels still attached and in pristine condition.
  • Benny The Dog are committed to selling you quality products with the best possible service, which we hope you will be fully satisfied with. However, we understand that occasionally you may need to exchange or return an item.

If you wish to cancel an order, you must returns the goods to us at your own expense and are responsible for both the risks of damage or loss when returning the goods. We recommend that you return the goods using recorded or special delivery or using a tracked courier service with enough postal insurance to cover their value.

We regret that we cannot accept cancellations of contracts for the purchase of personalised items, damaged products unless delivered damaged, part used food items, or other perishable goods. This does not affect your statutory rights, please see the distance selling regulations below. Any refunds will be made within 30 days of us receiving the returned goods.

To return an item please login to your account (if you created an account when you placed your order) and follow the return instructions, or alternatively email us (info@bennythedog.co.uk) and we will be able to authorise your return and provide you with our returns address.

 

Faulty Items


All faulty items must be returned within 14 days of receipt. Please complete our returns form to notify us of the exact fault. We will be unable to repair, replace or refund any item until we have inspected it first to validate the fault exists. We will then advise you from thereon in.

After 14 days, please refer to the products packaging and if a manufacturer's warranty exists, please contact them in the first instance.

 

Exchanges


If you purchase an item that is the wrong size we will exchange it for another size. If we are unable to do this we will offer you a refund, excluding any postage and packaging costs. Please refer to our guide, how to measure your dog, to minimise the chance of the item being the wrong size, before placing an order.

Please ensure that the item is returned back to us in an unused condition with all original labels still attached complete with any labels attached within 28 calendar days of the date the item is delivered to you.

Please note, you will be responsible for the cost of returning the item and there will be an additional postage charge at the same rate as your original order for the replacement.

 

Distance Selling Regulations


Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that, by reason of their nature, cannot be returned; perishable goods (e.g. food and plants), and periodicals/magazines.